STANDARD DELIVERY
All orders are shipped with GLS. The shipping charge includes insurance, transport and packaging.
Different shipping costs apply to international orders. Please see the list below.
PAYING WITH PAYPAL
Fee charged by this payment platform: 2.9% + €0.39.
SHIPPING TO MAINLAND SPAIN
*24 h delivery (€5.80 + VAT) or we refund your shipping costs.
24-48 h delivery (€5.00 + VAT).
Free shipping on orders over €90 net.
*24 H DELIVERY
Your order will be delivered the next day during normal delivery hours. If it is not, Artipistilos will refund the shipping costs of your order as credit for your next purchase on our website: www.artipistilos.com
Conditions:
- The order, as well as any modification, addition or change to the delivery address, must be confirmed before 14:00h.
- Please make sure the delivery address is correct.
- Remember to leave a phone number where the courier can reach you.
- If you pay by bank transfer, you must send us the proof of payment before 14:00h to the following email address: [email protected]
- Made-to-order products are not included in this service.
- 24h delivery is guaranteed from Monday to Friday (working days).
- If you would like to receive your order on a Saturday, you can request our SaturdayService.
- If you are not at home at the time of delivery, for reasons beyond Artipistilos' control, the shipping costs will not be refunded.
- Please note that orders are only processed and shipped on working days, excluding national and local bank holidays.
SHIPPING TO THE ISLANDS
Balearic Islands: shipping costs are €15.00. Delivery time 48/72h (excluding weekends and bank holidays).
Canary Islands: shipping costs are €15.00 (depending on the volume and weight of the parcel). Orders are sent by post and the estimated delivery time is between 7 and 10 days.
Customers in the Canary Islands do not have to pay customs charges (DUA).
The export Single Administrative Document (DUA) between the Canary Islands and mainland Spain has been abolished for online commercial transactions under €3,000.
FREE SHIPPING FROM…
All orders to mainland Spain over €90 net (excluding VAT, shipping, accumulated discounts and discount vouchers) qualify for free shipping.
All orders to the islands over €350 net (excluding VAT, shipping, accumulated discounts and discount vouchers) qualify for free shipping.
SATURDAYSERVICE: SATURDAY DELIVERY
Saturday morning delivery: €19.50 + VAT. ONLY AVAILABLE FOR MAINLAND SPAIN.
Service conditions:
- Delivery will be made before 13:30h on Saturday. There are no afternoon deliveries.
- The order must be confirmed before 14:00h on Friday; orders placed after this time will not be accepted for SaturdayService delivery.
- Changes or additions to orders will be accepted until 14:00h on Friday, never after this time.
- Changes to the delivery address will be accepted until 14:00h on Friday, never after this time.
- Please make sure the delivery address is correct.
- Remember to leave a phone number where the courier can reach you.
- If you pay by bank transfer, you must send us the proof of payment before 14:00h on Friday to the following email address: [email protected]
- Made-to-order products are not included in this service.
- This service is not covered by the free shipping offer for orders over a certain amount.
- This option is NOT free of shipping costs.
- SaturdayService delivery is limited to towns with more than 25,000 inhabitants.
CUSTOMER SERVICE AND ORDER PROCESSING HOURS
Our current working hours are 07:00 to 15:00.
For this reason, orders will only be processed and shipped if they have been confirmed before 14:00.
Orders placed after this time will be processed on the next working day.
SHIPPING RATES
| Destination | Delivered in | Price (excluding VAT) |
|---|---|---|
| Spain | 24h | €5.80 |
| Spain (SaturdayService) | 24h | €14.90 |
| Canary Islands | 7-10 days | €15.00 |
| Balearic Islands | 24-48h | €15.00 |
| Ceuta, Melilla | 7-10 days | €15.00 |
| Portugal | 48-72h | €9.50 |
| France | 2-3 days | €12.50 |
| Ireland | 4-6 days | €29.50 |
| Germany | 3-4 days | €12.50 |
| Italy | 3-4 days | €12.50 |
| Belgium | 3-4 days | €12.50 |
| Monaco | 3-4 days | €12.50 |
| Netherlands | 3-4 days | €12.50 |
| Luxembourg | 3-4 days | €12.50 |
| Austria | 3-4 days | €12.50 |
| Denmark | 4-5 days | €18.00 |
| Sweden | 4-5 days | €24.00 |
| Poland | 4-6 days | €18.00 |
| Slovakia, Slovenia | 4-5 days | €24.00 |
| Czech Rep., Hungary | 4-5 days | €18.00 |
| Finland | 4-5 days | €24.00 |
| Romania | 4-6 days | €24.00 |
| Norway | 4-6 days | €50.00 |
| Greece, Latvia, Lithuania | 5-6 days | €24.00 |
| Croatia | 6-10 days | €24.00 |
| Bosnia and Herzegovina, Serbia | 6-10 days | €50.00 |
| Bulgaria, Estonia | 5-6 days | €24.00 |
| Rest of the world | - | Standard rate: €75.00 (may vary depending on the weight and dimensions of the parcel) |
| Europe Zone 2, Europe Zone 3: free shipping on orders over €800. | ||
SHIPPING TO THE UNITED KINGDOM
Please note that we do not offer shipping to the United Kingdom through our courier.
Customers are responsible for arranging the collection of their orders directly from our warehouse, located at:
ARTIPISTILOS, S.L.
Pol. Ind. Pozo Hondo
Avda. Comunidad de Galicia, 68
13610 Campo de Criptana (Ciudad Real)
Spain
Customers are also responsible for any taxes imposed by the UK government. Invoices issued by our company will be tax-exempt.
DISCOUNTS FOR PROFESSIONALS
Register as a professional to access great discounts and special conditions. We offer discounts with no minimum order. Bigger discounts for larger volumes. Send us your enquiry and we will tell you about the solutions that suit your needs.
Simply register on our website and email form 036 or form 037 together with your details to this address: [email protected]
Telephone customer service from 7h to 15h, Monday to Friday, on 926561647, and 24h a day at [email protected]
ISSUES AND RETURNS
At Artipistilos, your shopping experience matters a great deal to us, and we want to offer you the best solution for the returns process. That is why we have developed a customised tool that lets you request a return of your products quickly and easily.
The key features of our tool are:
- Simple process: once you have logged in to your Artipistilos customer account, you can request a return of your products in just 2 clicks. Our intuitive interface will guide you through the process so that you can choose the return option that best suits your needs.
- Return options: the available options include refunds, exchanges or online vouchers. If you choose a refund, Artipistilos will refund your money instantly, with no need to wait 14 days.
- Logistics: you will not need to worry about printing return labels or choosing a courier to send the product back, as we take care of the whole logistics process.
- Return tracking: once you have requested the return, you can track its status on our platform.
At Artipistilos, we strive to give you an unforgettable shopping experience. Please bear in mind that the maximum period for requesting a return is 14 days from receipt of the product. If you have any questions or need help during the process, our support team will be on hand to help you at all times. Our aim is for you to make the most of your products and always feel confident shopping with us.
ACCUMULATED DISCOUNT
Accumulated discount vouchers expire after 3 months.