At Artipistilos, your shopping experience is very important to us, and we want to offer you the best solution for the returns process. That’s why we have developed a personalized tool that allows you to request the return of your products easily and quickly.
The key points of our tool are:
1. Simple process:
Once you have logged into your Artipistilos account, you can request the return of your products with just two clicks. Our intuitive interface will guide you through the process so you can choose the return option that best suits your needs.
2. Return options:
Among the available options, you will find refunds, exchanges, or online vouchers.
If you choose the refund option, at Artipistilos we will refund your money instantly, without having to wait 14 days.
3. Logistics process:
You won’t need to worry about printing return labels or selecting the shipping company to send the product back, as we take care of the entire logistics process. Returns are managed by an external company specialized in return logistics.
4. Return tracking:
Once you have requested the return, you can track its status through our platform.
Return costs
The cost of the return depends on the country from which it is made, as well as the refund method chosen:
Spain:
6 € (refund via voucher or original payment method)
7.50 € if refund is requested via bank transfer
European Union (except Spain):
16 € (refund via voucher or original payment method)
17 € if refund is requested via bank transfer
Outside the European Union:
60 € (refund via voucher or original payment method)
95 € if refund is requested via bank transfer
At Artipistilos, we strive to offer you an unforgettable shopping experience.
Please note that the maximum period to request a return is 14 days from the receipt of the product.
If you have any questions or need help during the process, our support team will be available to assist you at all times.
Our goal is for you to enjoy your products to the fullest and always feel confident when shopping in our store.